Sir Henry Wigley Drive, Frankton, Queenstown 9300, New Zealand

About the Role

As the Guest Experience Team Leader, you’ll be the daily frontline leader for our guest service team, driving performance, productivity, and service excellence. Your focus will be on exceeding guest expectations, achieving sales and strategic targets, and championing a positive team culture.

What You’ll Do

• Lead, coach, and motivate the front of house guest service team to deliver outstanding customer experiences.
• Implement and uphold service standards and procedures.
• Analyse guest feedback and develop strategies to enhance satisfaction.
• Resolve guest issues with empathy and professionalism.
• Support Duty Managers with recruitment, performance management, and planning.
• Coordinate daily operations and effective rostering.
• Champion continuous improvement and best practice across the branch.
• Promot...