Position Overview:
The Front Office Staff serves as the first point of contact for guests, responsible for providing exceptional service at the front desk.
Key Responsibilities:
Welcome guests and assist with check-in and check-out procedures.Greet guests warmly as they arrive.Verify guest reservations and process payments.Provide room keys and explain hotel amenities.Answer phone calls and respond to guest inquiries.Manage incoming calls promptly and courteously.Provide information about hotel services and local attractions.Take reservations over the phone as needed.Manage reservations and maintain accurate records.Update the reservation system with guest information.Monitor room availability and pricing.Assist in handling cancellations and modifications.Handle guest complaints and provide solutions.Listen to guest concerns and empath...