Job Description

Primary Responsibilities

Guest Service Responsibilities

• The Service Center Agent works in a central area, receiving all calls from outside the hotel and coordinating internal calls.
• The Service Center Agent ensures all tasks are procedural, timely, and consistently high quality.
• The Service Center Agent presents personal professionalism, telephone manner, effective work practices, and guest service standards to create a lasting impression of genuine warmth, friendliness, and high standards.
• Follow up: The Service Center Agent quickly and efficiently follows guest requests and instructions received from the supervisor.
• Telephone transfers: The Service Center Agent attends all guest requests, ensures complete satisfaction, transfers a call to the correct person, introduces the person on the line before hanging up, and knows all telephone extensions of the hotel for efficiency.
• Privacy:...