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Front Office Associate

Company

The Aurora Subic Hotel

Location

olongapo, central luzon

Posted

June 16, 2026

Position Overview

Welcomes guests upon arrival and provides a warm, positive first impression 
Performs guest registration, check-in, and check-out procedures efficiently 
Assigns rooms based on availability, guest preference, and hotel protocol 
Issues room keys or access cards and explains hotel guidelines when needed 
Manages and updates reservations accurately in the Property Management System (PMS) 
Handles walk-in inquiries, phone calls, and email communications promptly 
Responds to guest requests and inquiries in a courteous and helpful manner 
Addresses guest concerns or complaints and escalates when necessary 
Coordinates with housekeeping for room status, cleaning schedules, and readiness 
Endorses maintenance or repair needs to the engineering team 
Communicates with security for guest safety, access, and incident handling 
Posts and verifies room charges, service requests, taxes, and other fee...
        

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Front Office Associate

Position Overview

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