Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Supervises and trains front office staff to ensure the courteous and efficient welcoming and departing procedures. Supervises and completes front office administration, including the administration of financial, front office processes and procedures, and the administration of employees in the department, in accordance with set standards. In addition to the assigned duties, assumes responsibility for other departments when on duty management shifts (as applicable). Provides a congenial atmosphere in which employees can perform to the best of their ability.

Education (Formal Qualification Required)

Minimum