. Create, amend or cancel room reservations for guests, including group arrivals.

. Pre-assign rooms and monitor on departures.

. Coordinate with Housekeeping for the assignment and preparation of rooms for guest arrivals.

. Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in-room registration, if required.

. Assign the requested room type and perform room move according to guest requests.

. Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.

. Obtain guest particulars and update them, including guest preferences, in guest history.

. Perform foreign currency exchange and travellers cheques exchange in an accurate manner in accordance to hotel policies and procedures.

. Post mini-bar charges to guest...