Manage the functioning of all departmental employees and facilities (Reception Guest Service Center Bell team Drivers Concierge Guest Experience Night shift 45 person manning)
Develop and maintain a motivational working environment within the department taking into consideration the remote location and varying needs of team members.
Lead the team members performance appraisals
To coordinate work of other managers and supervisors in each section of Front Office to ensure highest guest and team satisfaction.
To be in charge of the Front Office work schedule and leave planning.
Hyper collaborate with other departments to maximise effectivity
To monitor Front Office inventory and order new/additional/replacement items when necessary
Provide coaching and counselling support and guidance to the team member as required.
Work with various systems simultaneously (Opera PMS Outlook MessageBox Anantara App Loyalty Sy...
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