Lead exceptional guest service as a Front Office Manager at The Westin Bear Mountain Resort & Spa in Victoria, BC. This full-time position focuses on overseeing Front Office operations and team engagement.
The Westin Bear Mountain Resort & Spa seeks a motivated Front Office Manager to ensure seamless daily operations. You'll lead the Front Desk, Guest Services, and Bell services while driving team performance and enhancing guest satisfaction. A key part of this role involves managing staffing levels, budgets, and service standards effectively.
Key Responsibilities:
• Manage Front Office daily operations for staff and guest communication
• Monitor and align staffing with business and guest service needs
• Train and support Front Office team members for optimal performance
• Handle guest inquiries, service recovery, and emergencies professionally
• Drive compliance with brand standards and hotel policies
Requirements:
• 2+ years of hotel Front Office management...