**People**

+ Manage day-to-day staffing needs, plan and assign work, and establish performance and development goals for team members.
+ Provide mentoring, coaching, and regular feedback to improve team member performance.
+ Educate and train team members in compliance with federal, state, and local laws and safety regulations.
+ Ensure staff are properly trained and have the tools and equipment required to perform their duties effectively.
+ Ensure the Front Office team is fully trained on hotel systems, security procedures, service standards, and quality expectations.

**Guest Experience**

+ Ensure the Front Office team consistently delivers exceptional service, professional attention, and personalized guest recognition.
+ Welcome and engage with guests upon arrival to create a positive first impression.
+ Respond promptly and professionally to guest complaints, seek guest feedback, and build strong relationships to drive continuous improve...