Duties Cultivate relationships with guests, handles special requests, and resolves any complaints. Trains, schedules, and manages the front desk and concierge staff. Manages room inventory, reservations, and rates to maximize lodge occupancy. Oversees billing, cash-ups, switchboard operations, and daily reporting. Ensure smooth, efficient, and guest-focused Front Office operations at all times. Achieve budgeted room revenue and upsell targets for the Front Office in collaboration with Revenue and Sales. Maintain and improve guest satisfaction scores and online reputation related to Front Office service delivery. Ensure full compliance with policies, SOPs, brand standards, and applicable legislation (including health and safety, and fire regulations) within the Front Office. Lead, coach, and develop the Front Office team to achieve performance standards and career growth. Drive effective communication and coordination between Front Office and other departments. Financial Management and ...