Job Summary:

The Front Office Manager manages all operational activities of the Reception Center’s Front Office to provide the highest standards of courteous service while meeting and exceeding profit levels. Communicates effectively in writing and verbally to provide directions to staff. Observe performance and encourage improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front office staff. Ensure that the Vail Resorts brand standards are met. Interact positively with guests and take action to resolve guest issues in order to protect guest experience.

Job Specifications:

Job Responsibilities: