Duties and Responsibilities

* Oversee the daily operations of the Front Office Department including Front Desk, Concierge, Bell Service, and Guest Relations.

* Lead, train, coach, and develop Front Office team members to achieve service excellence and operational goals.

* Ensure smooth check-in and check-out procedures, room assignments, VIP arrangements, and guest requests management.

* Deliver exceptional guest experiences through effective service recovery and proactive guest engagement.

* Handle escalated guest concerns, complaints, and special requests professionally and efficiently.

* Coordinate closely with Housekeeping, Engineering, Reservations, Sales, and other departments to ensure seamless guest services.

* Monitor room availability, occupancy, arrivals, departures, and room status to support efficient operations.

* Ensure accuracy of guest billing, room charges, payment transactions, and coordination with Finance for accou...