Mount Isa Qld

The Front Office Manager will be responsible for the following:

• Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service.
• Effective supervision of all reservations, guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer and quality focused.
• Driving sales and marketing targets within the Front Office team based on key deliverables set by the Sales Department. 
• Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
• Supervision of lobby services, ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Operation of an effective nigh...