Job Title: Front office Manager- Luxury hotel
Location: Rotterdam, Netherlands
Salary: €41,600 gross per Annum
Dutch is a must

I am seeking an experienced Front Office Manager to join the launch team of a newly developed luxury hospitality property in Rotterdam. This role offers the opportunity to build and lead the guest services function from the ground up, ensuring exceptional guest experiences from opening day onwards.

Key Responsibilities

• Establish Front Office operations, procedures, and service standards during the pre-opening phase.
• Recruit, train, and develop a high-performing guest services team.
• Oversee all front desk activities, including arrivals, departures, guest inquiries, and VIP services.
• Ensure a seamless and professional guest journey across all touchpoints.
• Implement and maintain operational systems, reporting processes, and performance standards.