Operational Management

• Oversee the daily operations of Front Desk, Guest Service Center, Concierge, Bell Service, and Guest Relations (where applicable).

• Ensure smooth check-in and check-out processes.

• Monitor room availability, occupancy, room assignments, and guest requests.

• Maintain accurate guest records and billing procedures.

• Ensure compliance with hotel policies, procedures, and brand standards.

• Act as Manager-on-Duty (MOD) when assigned.

Guest Experience

• Ensure all guests receive professional, personalized, and efficient service throughout their stay.

• Review daily arrival, in-house, and departure guest lists to identify VIPs, repeat guests, long-stay guests, airline crew members, and special occasions.

• Ensure personalized greetings and recognition are provided to VIPs, returning guests, and loyalty members.

• Monitor guest preferences and stay history to ...