Night Front Office Supervisor – Hyatt Regency London Stratford

Organization: Hyatt Regency London Stratford

Salary: £29,411.40 per annum

Duties and Responsibilities

• Oversee the preparation, completion, and accuracy of all Night Audit processes and reports.
• Ensure the smooth operation of all Front Office functions throughout the overnight shift.
• Manage the check‑in and check‑out process for all hotel guests, ensuring efficiency and exceptional service.
• Provide attentive, guest‑focused support throughout the night, ensuring all needs are met promptly and professionally.
• Train, guide, and support the Night Receptionist team to uphold service excellence and operational standards.
• Supervise and train Hosts, assist the Night Manager, and contribute to the smooth and efficient running of the hotel.
• Provide cover for the Night Manager as required by business needs.