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Front Office Shift Leader

Company

MERCURE

Location

Abu Dhabi, Abu Dhabi

Posted

June 28, 2026

Position Overview

Job Description

  • Looking after the guests and ensuring they have an incredible experience with us
  • Coaching & Training the Team members
  • Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.
  • Supervise and support of the Front Office team.
  • Handling any guest complaints.
  • Direct daily front office operations.
  • Supervise front talent and help out with accounting problems.
  • Ensure department policies and procedures are understood by all employees and observed in tasks performed.
  • Perform any other duties as directed by the Front Office Management.

Qualifications

  • A warm, friendly personality and a passion for hospitality.
  • Supervisory or team leader experience in hospitality.
  • Confidence to manage shifts and work independently.
  • Strong communication skills and a natural problem-solver.
  • ...

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