Indigo Heights Hotel is seeking a professional, customer-focused, and experienced Senior Guest Relations Officer (GRO) / Front Office Specialist with strong expertise in Booking.com and online reservation management . The ideal candidate must have hands-on experience managing guest bookings, online travel agency (OTA) platforms, guest communications, and front office operations within the hospitality industry.
This position is ideal for a hospitality professional who can effectively manage online reservations, ensure exceptional guest experiences, and represent the hotel with confidence and professionalism.
Key Responsibilities:
Manage and monitor all Booking.com operations and reservations.
Handle online bookings, modifications, cancellations, and guest requests.
Respond promptly and professionally to guest messages, reviews, and inquiries through Booking.com and other OTA platforms.
Manage room inventory, availability, pricing updates, and booking status.
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