Responsibilities

• Supervise and lead the front office team, including assigning tasks, providing training, and assessing performance.
• Oversee and coordinate all front desk activities, including check-in/check-out, guest inquiries, and reservations.
• Manage cash handling and credit card systems accurately. Monitoring OTA Bookings and Handling Billing from OTAs
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for group check in.

Qualifications

• Previous experience in a customer service role
• Excellent interpersonal and communication skills
• Proven leadership and organizational skills
• Working knowledge of hotel management systems
• Able to multitask and prioritize tasks