Job Summary

As Front of House Supervisor, you will be responsible for supervising operations of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay.

Job Duties And Functions

• Conduct a shift briefing with staff at the beginning of each shift to gather and share pertinent information. Review the Front Desk logbook for updates and important notes.
• Review all arrivals and departures, noting any special requests or potential challenges. Verify billing accuracy and assess if any guest relocations are required.
• Ensure all scheduled shifts are adequately staffed. Provide coverage when necessary.
• Adhere to the hotel's key control and credit policies. Maintain thorough knowledge of all fire safety and emergency procedures.
• Oversee the completion of the AM/PM checklists by front desk agents to ensure operational consis...