Staff Supervision and Leadership

• Supervise, motivate, and manage the performance of the Front Office team (e.g., Front Desk Agents, Guest Service Representatives).
• Assist with scheduling, shift management, and ensuring adequate staffing levels at all times.
• Conduct shift briefings and debriefings to ensure seamless communication and transitions.
• Assist in the training and continuous coaching/mentoring of new and existing front desk staff.
• Ensure all staff adhere to groomin...