Position summary

As Front Office Supervisor, I will manage the daily operations of the Front Office team, ensuring a seamless and personalized guest experience. Through proactive leadership, I will address guest needs, foster cross‑department collaboration, and maintain high service standards.

My responsibilities include overseeing check‑ins and check‑outs, handling inquiries, and ensuring accurate financial reporting. I will support the Assistant Front Office Manager in upholding Aethos values and driving operational excellence while contributing to wellness, sustainability, and financial performance to exceed guest expectations.

Key responsibilities

• Operational Ownership: I will ensure the smooth operation of the Front Office team by:
• Supporting a guest‑centric culture and raising awareness among colleagues about the importance of guest experience.
• Managing the guest experience from arrival to departure, including special o...