Canaves Collection, a leading company in the leisure, travel, and tourism industry with four luxury properties located in the cosmopolitan village of Oia, Santorini, is seeking a Front Office Supervisor to join its team. The company is a member of the prestigious Small Luxury Hotels of the World and has been recognized for its top-quality service and gastronomy offerings. The Front Office Supervisor will be responsible for ensuring an exceptional guest experience by leading and supervising the front desk team, handling guest requests and concerns, and ensuring efficient front desk operations.

Responsibilities

• Oversee the daily operation of the front desk and ensure efficient guest check-in and check-out processes.
• In cooperation with the Guest Experience Manager, train and mentor Guest Experience agents, ensuring that they have the necessary skills and knowledge to perform their duties effectively.
• Resolve guest complaints and concerns i...