EOE/AA/Disabled/Veterans

A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services amenities and upsells products to the guests. Taking account of the established service standard and Management guidelines.

As a Front Desk Supervisor you will oversee the front office activities between the Guest the hotel and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Assign and instruct Front Desk Team in details of work. ...