**Your day to day**

•Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

•Take and manage guest bookings, up-selling opportunities and telling them about ways to make their stay more comfortable.

•Handle cash and credit transactions

•Take pride in your appearance and place as a brand ambassador well groomed.

•Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes

•Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

•Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

•Jump into other ad-hoc duties when your colleagues need your help

•Stay safe all the time. Following our safety procedures, you’ll report all incidents.