About the Role

Ready to take the next step in your hospitality career? At Crowne Plaza Sydney Darling Harbour, we’re looking for an enthusiastic and hands-on Front Office Team Leader to guide our Guest Service Agents and ensure every guest enjoys a seamless and memorable stay.
In this hands-on leadership role, you’ll support the Front Office Management team in overseeing daily operations, leading a dynamic team, and ensuring service standards are consistently exceeded. This is a fantastic opportunity to grow your hospitality career within a global brand.

**The Role**

+ Lead, support, and mentor Guest Service Agents to deliver exceptional service
+ Support onboarding and ongoing training of team members
+ Oversee daily Front Office operations, including smooth check-ins, check-outs, and guest enquiries
+ Act as the first point of escalation for guest concerns, resolving issues with professionalism and care
+ Work closely with Duty Managers and o...