Frontline Operator/Receptionist is responsible for ensuring the professional administration and efficient running of the reception area, including switchboard operation, visitor management and general office support to enhance stakeholder experience and organisational responsiveness.

Reception and Frontline Services Welcome and assist visitors professionally Maintain a clean and organised reception area Ensure visitors sign in and are directed appropriately Provide refreshments for visitors when necessary Communicate estimated waiting times to the visitor Switchboard Operations Answer and direct incoming calls efficiently Screen and transfer calls to relevant personnel Take and relay messages promptly Ensure all calls are handled courteously and professionally Administrative Support Maintain a log of all visitors and calls received Assist with document photocopying, scanning, and binding Distribute mail and internal documents to relevant departments Support frontline operation...