Enhance your career at Fujitsu as a Technical Service Desk Analyst. Support school districts by troubleshooting issues and managing Level 1 support tickets effectively.
In this role, you will be the primary contact for provincial Level 1 staff, resolving technical issues with a focus on collaboration within Agile teams. Your responsibilities will include documenting processes and ensuring compliance with operational service level agreements, all while maintaining client confidentiality.
Key Responsibilities:
• Act as a resource for troubleshooting NGN issues
• Manage support tickets and set client expectations
• Collaborate with Agile teams for incident resolution
• Systematically document problems and solutions
• Create standard operating procedures and FAQs for users
Requirements:
• ITIL and SAFe Agile Certification required
• 3-4 years in a service desk environment
• Strong communication skills for client interactions
• Familiarity with HEAT and W...