Job Description

This role is the first point of contact for clients submitting implementation of Trade products requests. The implementation advisor handles end-to-end processing for less complex implementations, coordinates with internal business partners (Sales & Relationship Managers, Product Managers, Compliance, Operations) and serves as the primary point of contact for external clients engaging in product setup or maintenance under the trade finance suite.

Responsibilities

• Implements standard/common Trade product packages for clients
• Monitors progress of implementation and/or end-to-end resolution as applicable
• Responds to implementation requests received by email and questions from internal partners or clients
• Conducts research using various bank systems to enable response to client questions and inquiries
• Organize and manage all internal and external project activities to deliver implementations accurately ...