Job Accountabilities:
+ Respond to customer requests via email. Provide customers with appropriate product and service information

+ Follow up on customer inquiries not immediately resolved to ensure resolution

+ Recognize and alert supervisor to trends in operations.

+ Identify, research, and resolve customer issues using the appropriate system

+ Maintain security and privacy

+ Prepare reports or provide necessary data as needed in Operations

+ Perform data entry

+ Recommend process improvements

+ Assist in on-the-job training for new associates, as required

+ Attend virtual calls and meetings as required by management and operation
Job Qualifications:

+ Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)

+ At least 45 WPM

+ Basic computer skills (MS Office)

+ Possess sense of ur...