San Fernando, PH

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Position Overview

MCI is a tech‑enabled business services company offering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across various industries. We operate call centers with both on‑site and remote agents, utilizing advanced technology to enhance customer journeys, drive scalability, and reduce costs.

We are looking for a motivated Full‑Time Call Center Representative who is a strong communicator, helpful, and solution oriented. The role focuses on providing outstanding customer support, answering questions, resolving concerns, and guiding customers efficiently.

Key Responsibilities

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• Answer inbound and/or make outbound customer calls professionally and courteously.
  
• Assist customers with questions, accoun...