Overview

Job Skills / Requirements

Client Service Ambassador

The Client Service Ambassador is a non-traditional security role that provides a customer-focused presence within select Emergency Departments. This role focuses on proactively engaging patients and visitors to enhance the client experience, reduce aggressive or disruptive behaviour, and use verbal de-escalation strategies through respectful, supportive interactions. The Client Ambassador promotes a safe environment and high-quality patient-focused care through non-judgmental, people-centered engagement.

The Client Service Ambassador does not engage in physical interventions unless necessary to protect themselves or others. Whenever possible, site Security and/or the Code White team will be involved in situations involving physically aggressive or threatening behaviour.

Position Details