Join Avee Health as a Full-Time Remote Customer Support Specialist, supporting patients nationwide with professionalism and care. Contribute to enhancing the patient experience through dedicated assistance.
This role involves supporting patients remotely across Canada, handling inquiries via phone, email, and chat. As a key player in the operations team, you'll troubleshoot issues and collaborate with medical staff to improve services. Your approach will help shape the overall patient experience.
Key Responsibilities:
• Assist patients through phone, email, and chat support
• Guide appointment bookings and manage service inquiries
• Address day-to-day operational and technical concerns
• Collaborate with teams to resolve patient issues
• Document interactions and maintain workflow accuracy
Requirements:
• Excellent English communication skills
• Background in customer support or related fields
• Strong organizational and multitasking abilities
• Prof...