About the Role
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Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

Responsibilities

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• Develop and maintain scalable software systems that power AI‑driven customer support.
  
• Build and improve the cockpit and tooling for human experts to supervise, route requests, surface relevant context, and draft responses.
  
• Collaborate with product and design teams to translate requirements into high‑quality, maintainable code.
  
• Mentor junior engineers and influence product direction.
  

Qualifications

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