Functional Salesforce Service Cloud Consultant

We are looking for a Functional Salesforce Service Cloud Consultant who can walk into a workshop and confidently lead a discussion such as: Let’s first understand how your service organization creates value today, where the bottlenecks are, and what outcomes you are trying to achieve. Once we understand that, we will determine how much can be solved with standard Service Cloud capabilities and where configuration or custom development is actually justified.

Responsibilities

• Lead and facilitate customer workshops, challenge assumptions, and understand service processes and business outcomes.
• Translate business needs into Salesforce Service Cloud solutions.
• Design solution roadmaps, user stories and acceptance criteria.
• Advise when to configure versus customize Salesforce.
• Collaborate with architects, developers and customer stakeholders.
• Guide customer...