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G11 - Operations Support Engineer

Company

FPT Asia Pacific

Location

singapore, singapore

Posted

June 23, 2026

Position Overview

Key Responsibilities Vendor Management & Stakeholder Coordination
  • Manage and coordinate with application support maintenance vendors to ensure adherence to service level agreements (SLAs) for legacy system support
  • Serve as the primary point of contact between internal stakeholders, end users, and vendor support teams
  • Monitor vendor performance and escalate issues when SLAs are at risk of being breached
  • Facilitate regular vendor review meetings and performance assessments
Ticket Management & Issue Resolution
  • Oversee the end-to-end ticket lifecycle using Jira, ensuring proper categorisation, prioritisation, and tracking of support requests
  • Monitor ticket queues and ensure timely assignment and resolution according to established SLAs
  • Coordinate L1, L2, and L3 support activities with vendor teams for legacy applications
  • Provide regular reporting on ticket volumes, resolution ...

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