Provide operation support for systems hosted in Government Commercial Cloud (GCC, AWS) and on-prem data centres. Our systems are operating on 24 x 7 basis.
Ensures optimal system performance, troubleshoot incidents, resolves technical issues, provides technical support and ensure minimal downtime for business continuity
Maintains high levels of system availability, security, and compliance with government IT policies and standards
Coordinate with cross-functional teams, vendors and external service providers to resolve technical issues and meet service level agreements (SLAs)
Prepare status and progress reports, and present insights to stakeholders and senior management
Identify and implement process automation initiatives to reduce manual effort, minimise human error and improve system reliability
Utilise infrastructure-as-code and automation tools such as Terraform and Ansible for infrastruc...
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