**Job Identification:** 209581
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

As a member of the Front Office team, you will oversee team management while also handling hands-on duties at the front desk, including check-in and check-out procedures.
As the shift leader, you will be responsible for supervising daily operations, while driving guest satisfaction and maintaining and enhancing service quality.

+ シフト全体のオペレーション管理
+ フロントデスクおよびゲストサービスの統括
+ ゲスト対応・クレーム対応
+ VIP対応および館内巡回
+ 各部署（ハウスキーピング、F&B等）との連携
+ スタッフへの指示出し・サポート
+ サービス基準の維持・向上

+ Oversee overall shift operations
+ Supervise Front Desk and Guest Services operations
+ Handle guest inquiries and resolve complaints professionally
+ Manage VIP guests and conduct regular property inspections
+ Coordinate with other departments (Housekeeping, F&B, etc.)
+ Provide direction and support to team members
+ Maintain and enhance...