KEY OUTCOMES (not limited to) Level 4 and 5 process elements

Manage incoming queries and outbound responses with:

- Members

- Service Providers

- Intermediaries

Provide product specific information

Assess and determine when there is an operational query

Identify and escalate priority issues

Manage and resolve customer complaints

Maintain client information 

Complete administrative tasks

The Gap Core Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products. Manage our customer experience with excellence and accuracy.

JOB DETAILS

BUSINESS UNIT: Operations - Servicing

DATE OF JOB PROFILE: 1 December 2018

FAIS: Preferred

KEY OUTCOMES