**GENERAL DESCRIPTION (Summary, Scope, Purpose)**

The GAP Product Administrator is responsible for the administration, operational and claims support of the GAP, ADR and VPP/Theft product offerings. This role ensures efficient policy administration, effective claims processing, and excellent customer service, while maintaining compliance with all relevant regulations.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

+ Process and manage GAP program applications and ensure accurate entry into the system.
+ Manage policy documentation, including issuing certificates, endorsements, and cancellations. While keeping accurate records of all policies, ensure data integrity, and security within the product administration systems.
+ Coordinate with customers, clients, and insurance carriers to facilitate claims processing as needed. While providing exceptional customer service to customers, clients, insurance carriers, and internal teams.
+ Post payments, issue refu...