Job Summary

This position performs collection responsibilities according to established procedures for various types of customers.

He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure.

This position manages customer import billing requests and responses.

He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment.

This position must have a knowledge of multiple products, services, or business units.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various so...