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GCP Tech vSME - Data Analytics

Company

Accenture Malaysia

Location

kuala lumpur, kuala lumpur

Posted

June 09, 2026

Position Overview

  • Respond, diagnose, resolve, and track customer support queries across phone, email, and chat; ensure documentation is accurate and complete.
  • Meet or exceed SLOs for response and resolution time; proactively manage queues to sustain performance.
  • Maintain high CSAT and adhere to internal quality standards in ≥90% of audited cases.
  • Assist L1/L2/Tiered teams: respond to consults from other technical support representatives using existing systems and tools; coach peers when needed.
  • Este...

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