The Position
Compruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación.
For our Global Customer Support department, we are looking for a Support and Training Specialist for our Roche Information Solutions Lab Insights Products.
Main Tasks
Technical Support: Provide high-level remote and on-site technical assistance to minimize downtime and resolve complex product issues.
Knowledge Management: Maintain, update, and share specialized product documentation and service notifications to ensure a centralized knowledge pool.
Training & Development: Design learning paths and conduct training sessions for customers, staff, and trainers, including managing certifications.
Process Optimization: Define and improve service and training workflows to enhance overall quality, efficiency, and regional cooperation.
Launch & Pilot Support: Assist in product pilots and launch pre...