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General Manager, Airport Customer Experience

Company

American Airlines

Location

Cleveland, OH

Posted

July 18, 2026

Position Overview

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

+ Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.
+ This role is a part of our Field Stations team within our Customer Experience group.
+ The pay range for this role is $98,000 to $134,000, taking into account the qualifications and experience of the selected candidate.

**What you'll do**

+ Assesses and executes appropriate resources to optimize station performance

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