Job Purpose

Lead and monitor the portfolio’s Property and Mall Management functions, ensuring standardization of practices across assets while meeting the annual financial, customer/tenant satisfaction and operational targets. Additionally lead any Customer Journey project implementation jointly with the Marketing and Operations Team.

Roles and Responsibilities

Property Management

• Lead & monitor the team managing the retail assets; ensure the asset is in a perfect state for opening and during the daily operation
• Review the footfall performance of the portfolio, searching for patterns
• Constant review of asset improvement opportunities and recommend ways to improve to the Asset Management team
• Ensure critical services, risk, and safety facilities are working at all times
• Ensure compliance with evacuation regulations
• Ensure exclusion zones around the mall

Guest Experience <...