Job Description -

• Manage and lead a team of 150+ members with a direct span of control of 3-4.

• Ensure SLA maintenance and quality assurance across operations.

• Develop and implement strategic planning initiatives.

• Handle crisis management and problem-solving activities.

• Collaborate with senior management to align operations with business goals.

• Monitor and analyze performance metrics to drive improvements.

• Foster a positive work environment and team culture.

• Managing Voice program from premium contact centers.

Criteria's -

• 12 – 16 years’ of work experience with hands-on exposure working in background verification voice proces

s• Excellent Communication skills to collaborate effectively within the tea

m• Experience in managing a team size of at least 150 member

s• Graduate from recognized/full time colleg

e• Experience in US shifts

• Exc...