The General Manager at Miss J's Cafe is responsible for overseeing the day-to-day operations of the cafe, ensuring an exceptional dining experience for customers, maintaining high-quality food and beverage standards, and leading a team of employees. The General Manager is accountable for achieving business objectives, ensuring profitability, managing staff, and delivering excellent customer service.
Key Responsibilities:
- Leadership & Staff Management:
- Lead, motivate, and develop a team of cafe staff, including cooks, servers, baristas, and cleaning staff.
- Hire, train, and provide continuous coaching to employees to maintain high performance and customer service standards.
- Develop and manage staff schedules to ensure adequate coverage during peak hours and optimize labor costs.
- Conduct regular performance reviews and provide constructive feedback to employees.
- Customer Service: