Role Overview

The General Manager (GM) - Manila is the senior-most leader for the Manila site, responsible for positioning the location as a high-performing, strategic hub that delivers measurable business impact, exceptional customer outcomes, and a strong employee experience. This role serves as the primary bridge between Manila and U.S.-based leadership, operating in a highly matrixed environment where all employees (~120) report into U.S. functional leaders. The GM provides site-level leadership, alignment, and influence to ensure Manila operates with consistency, accountability, and strategic clarity.

The organization operates in a highly matrixed environment where most team members report into global functional leaders. The GM will succeed through influence, strong stakeholder management, and executive presence rather than direct authority.

Key Responsibilities

Site Leadership & Strategic Impact

• Serve as the senior represe...