Responsibilities

• Provide frontline customer service at the reception/front office in a courteous and professional manner.
• Handle customer enquiries and provide accurate information about the Penang Hill Corporation’s services.
• Manage Funicular Monthly Pass (FPASS) applications, renewals, and record updates.
• Receive, answer, and route incoming telephone calls to the relevant departments or officers.
• Record and relay messages from telephone calls and walk-in customers.
• Handle basic complaints and forward them to the relevant units for further action.
• Maintain proper records related to customer transactions and FPASS documentation.
• Support basic administrative tasks to ensure smooth daily office operations.
• To perform other related duties as required.

Qualifications

• Malaysian Citizen, 21 years old and above;
• Candidate must possess at least SPM level.Higher quali...