Genesys Cloud Engineer
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Cardiff - 1x a month
6-month initial contract with scope to extend
Excellent day rates
Umbrella engagement
I'm currently partnering with a leading organisation seeking a hands-on Genesys Cloud Engineer to design, deliver and support modern contact centre solutions.
Key Skills & Experience:
Proven track record designing and building Genesys Cloud Architect flows across voice, email and messaging channels
Experience developing APIs and integrating third-party tools and services
Strong understanding of REST APIs and web services
Knowledge of IP telephony, Genesys Cloud Edge devices and SIP trunking
Ability to diagnose and resolve complex technical issues, including analysing SIP traces
Basic understanding of Terraform and Genesys CX as Code
Experience with omnichannel contact centre solutions
Knowledge of AI and...